Booking terms

These terms apply to bookings of Pinebo Palace made via our website and booking form. By booking, you accept the terms below.

1. Booking and payment

• You book using our booking form and pay by card via the payment service Stripe.
• The full amount is reserved on your card as soon as you book.
• Your booking is binding once you have received a booking confirmation by email.
• All prices are in Swedish kronor (SEK) and include taxes and fees.

2. Cancellation

• You can cancel free of charge up to 3 days before arrival.
• If you cancel later than that, or do not arrive, the full amount is charged.
• Cancel via the link in your booking confirmation or by emailing us at maria@pinebo.se.
• Under Swedish distance selling law there is no right of withdrawal for accommodation booked for specific dates. Our cancellation rules apply instead.

3. Check-in and check-out

• Check-in from 15:00 and check-out is by 11:00.
• We love to welcome you in person when we can. Otherwise you check in yourself using the key box.

4. Number of guests

• The guesthouse accommodates a maximum of 4 guests.
• Only the number of guests stated in the booking may stay overnight.

5. Smoking

• Smoking is not allowed in the guesthouse.

6. Dogs

• Dogs are welcome. The deck around the guesthouse is fenced, so your dog can be off the lead there.
• On the farm, your dog must be on a lead, and you pick up after it.
• Unfortunately we cannot accept cats due to allergies.

7. Cleaning, bed linen and towels

• Follow our cleaning checklist before you check out, or book final cleaning as an extra.
• If the guesthouse is left in a condition that requires more than normal cleaning, we may charge for the extra cleaning.
• Bring your own bed linen and towels, or rent them from us as an extra. Bed linen is included when you book a full week.

8. Sauna and hot tub

• The sauna and hot tub are booked as extras. The sauna is yours for 4 hours per booked day, and firewood is included.
• The sauna, cold plunge and hot tub are used at your own risk. Children must always be supervised by an adult.

9. Damage and liability

• You are responsible for any damage caused by you or your party during the stay. Please let us know if anything breaks.
• We are not liable for loss of or damage to guests' belongings.
• If we are unable to host you due to circumstances beyond our control, we will refund the full amount.

10. Hosts and contact

Pinebo Palace is run by Maria and Andreas Theander. If you have any questions about your booking, you're welcome to contact us at maria@pinebo.se.